1. Introduction
Novalit Solar Africa ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the "Site") or contact us through any channel, including email or WhatsApp.
2. Information We Collect
- Inquiry Information: name, email, phone number, organization, project location, product interest, and any message you submit via our contact form, email, or WhatsApp.
- Communication Data: conversations, quotation requests, and files (such as site photos or drawings) shared through email or WhatsApp.
- Automatically Collected Data: IP address, browser type, device information, pages visited, and referring URLs, collected via analytics technologies.
- Cookies & Similar Technologies: as described in Section 4.
3. How We Use Your Information
- Respond to inquiries and prepare quotations for streetlight and solar lighting projects.
- Provide technical support, installation guidance, and after-sales service.
- Improve our products, Site, and user experience.
- Send relevant product updates or project follow-ups (only with your consent).
- Comply with legal and contractual obligations.
4. Cookies & Tracking Technologies
We may use analytics technologies (such as Google Analytics) to collect anonymized usage data and understand Site performance, and advertising tools to measure the performance of our marketing campaigns. You can disable cookies through your browser settings. Disabling some cookies may affect Site functionality.
5. Third-Party Services
We share data only with processors necessary to operate the Site and respond to your inquiries, such as analytics providers, email providers, and WhatsApp/Meta for messaging. These parties process data under their own privacy policies. We do not sell your personal data.
6. Data Retention
We retain inquiry and communication data for as long as necessary to serve your project and for legal or compliance purposes (typically up to 5 years), after which it is deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or object to the processing of your personal data. To exercise these rights, contact us at info@novalit.africa.
8. Data Security
We implement reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure.
9. Children's Privacy
The Site is not directed to children under 16. We do not knowingly collect their personal data.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
11. Contact Us
Novalit Solar Africa
Email: info@novalit.africa